Microsoft is already investigating reports of screen cracks and issues on some Surface Laptop 3
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At the end of the year, more precisely in November 2019, we were able to review the Surface Lapto 3, a compact laptop from Microsoft that came with two screen diagonals in 13, 5 and 15 inches. A team that is already the third generation of classic laptops within the Surface range
And now Microsoft is studying a problem that affects an increasing number of owners of a Surface Laptop 3 and who are seeing how, for no apparent reason due to bumps or falls, your screens are beginning to suffer damage in the form of cracks
Cracks and breaks
They have picked up the news in Digital Media Phile, where they also state that the American company is already studying the problem to determine its possible causes. A striking position, because apparently the first affected had a negative response when trying to make use of the guarantee, because Microsoft encouraged them to pay for the repair of their pocket.
The situation could now have changed and the company has started to investigate what is happening to respond to users complaining in different forums about the problems with the screenson Surface Laptop 3.
This is the case of the Reddit user who shows in an image an important crack on the screen and who is surprised to learn that there is most affected.And it is not a new problem, since there are numerous cases of complaints that have been appearing for two months.
There are also complaints on the Microsoft forums, such as this user who refers to a crack in the glass on the right side of the screen>on a computer that has not received any kind of blow ."
Complaints like these, since there are threads and more threads detailing problems, have made Microsoft have no choice but to start studying the case . This is what they comment on ZDNet, where they collect the response from a Microsoft representative:
The Surface Laptop 3 was announced in early October 2019. A classic laptop in two sizes (13, 5 and 15 inches) with Intel and AMD CPUs that did not arrive in Spain until October 23rd
Via | Digital Media Phile Cover image | (https://answers.microsoft.com/en-us/profile/ee0ac24a-25ca-40fc-a1a0-b2c43b08aee5(
