The Xbox One X and its failures are a headache for those affected who await a response from Microsoft
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Yesterday we discussed how the Xbox One X was being a success in sales in the UK, at least in the first week since it hit the market. In fact, we already said it and if we put ourselves in perspective and compare it with the PS4 or the Nintendo Switch, for now the numbers are better
However this success should not serve to cover up some problems that many users are having with the Xbox One X, especially those that are holders of the special launch model: Project Scorpio.And it is that despite what many think, it is not clear that it is a problem with the power cable, which after all is a standard cable like that of any electronic device. Some units are experiencing serious problems that even lead to the death of the console after a few hours of use and for now, it is unknown what could be caused. Added to these problems is a UHD Blu-ray that does not provide good quality and is already waiting for a patch to fix it and problems with Dolby Atmos sound.
And it seems that there is no line or pattern that determines the origin of the failure that makes the console stop working after crash. Or even, that the owner turns it off normally and when he goes to turn it on he realizes that he succeeds. It is only known that the main ones affected are the special edition model with all that this entails.
For now it seems that these failures mainly affect the special launch models with the Project Scorpio screen printing and At this point there is no official statement from Microsoft in this regardIn fact, in my case, with the normal version, the same as some colleagues on the web, no problems have appeared so far. We'll knock on wood.
The fact that since Redmond they have not said this mouth is mine, does nothing but increase the anger of the affected users who see as in less than a week his console of 499 euros has become an expensive paperweight. A failure that by pure logic requires compensation in the form of replacement rather than repair, due to the type of failure, the price of the product and because it is a failure when it does not have a week of use for an _early adopter_ buyer who has shown support for the company with their purchase.
On the other hand we find how some users, in a more or less interested way, take advantage of social networks to cast negative opinions about the machine , a snowball that can start to grow and that can have a negative effect on everything now that Christmas is coming.
How to act when faced with the problem
If you are affected by the failure of your console, the first step is to go to the establishment where you bought it if it is a physical store or contact them if it is through the website. Explain the case and make use of the guarantee. We remember that we have, on the one hand, the legal and commercial guarantee.
The legal guarantee, is the one granted by Law (Royal Legislative Decree 1/2007) and is 2 years from the moment in which the product is delivered to the consumer.Of those two years, the first six months are essential, since during that time it is presumed that if a fault appears, it already existed when it was purchased and therefore the buyer is freed from fault, and it must be the seller who proves that this was not the case. Once those 6 months and up to 2 years have passed, it must be a technician or expert who confirms whether the damage has been caused by abnormal use or is a defect.
The problem here is that buyers of a special edition Project Scorpio can be left without it if they decide to replace it with a regular model because it is a limited edition.In this case, the value factor of this console would become part of the equation, higher than that of the normal edition as they are limited units, so it would be advisable to contact Microsoft and if the response (from them or from the store) does not satisfies, contact the local consumer defense agency after submitting the official claim form of your community (be careful, not that of the business) and after the period of 10 business days."
While the situation is clarified and waiting for an official response from Microsoft, you can try changing the power cord (if your Xbox turns on) and if not we have no choice but to wait and continue with the steps taken with the confidence that those affected have a happy ending.
