Microsoft begins to compensate users for problems with the battery of the Surface Pro 3

A few days ago we attended the launch of the Surface Book i7, a fantastic _laptop-convertible-tablet_ with which Microsoft left us speechless. A stupendous product that built on the experience that Redmond has accumulated in this segment

And it is that for years with the Surface Pro range they have been accumulating experience and good work, although also some dislikes, such as that the Surface Pro 3 has given them since its inception, a tablet that has had a life that is anything but calm and peaceful.

The reason is that since its launch it was blamed for failures, some more important than others, among which stood out a battery failurethat incorporated the Surface 3 Pro. From Redmond they took action by launching a patch that in theory solved the battery problem.

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To give us some background, battery problems on this model start first with batteries that begin to lose storage capacity of energy until remaining with the passage of time at levels of only 20% of its total original capacity. But it doesn&39;t just stop there and it is that apart from this failure there is another for which some Surface Pro 3 do not charge the battery and can only be used connected to the current. And these were LG batteries."

From Redmond they knew about these problems and they have been giving it a long time in one way or another but the moment has come in which they have not been able to avoid the harsh reality in the form of a new malfunction.A failure that causes the battery to discharge quickly for no apparent reason, making the equipment's useful life no more than an hour and a half.

The problem is further aggravated by the fact that many of these devices are no longer under warranty, so it should be the user the one who would bear the repair and repair costs and everything despite being a widespread problem in this series. Some arrangements that have come to have a cost of 450 dollars for some affected. As we can see, it is not a figure not to be taken into account.

And finally it seems that from Redmond they have chosen to deal with the problem and this is how Microsoft has contacted some of these users to issue them a refund that compensate them for the expenses:

From Redmond they state that the latest _firmware_ update fixes the bug and therefore they should not take the Surface Pro 3 for repair.In the case of customers who have already gone through the checkout to be able to fix it as they are no longer under warranty, they must wait for an email or communication from Microsoft or if they do not want to wait, contact support to request the necessary information.

Via | Neowin In Xataka | Surface Book i7: Microsoft's laptop is updated with twice the graphics power and 16 hours of battery life