Microsoft says they are working on a solution to address data loss when installing patch KB4532693 on Windows 10

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Last weekend we saw some users installing Microsoft&39;s KB4532693 patch getting into a nasty problem Personal files were disappearing that were on the desktop as well as problems with the profiles that even forced the creation of a new profile."

At that time we saw how the official Microsoft support page did not refer to said failure. And all despite the fact that those affected began to open threads in different forums such as Reddit or in the Microsoft community forums.At least until now, because Microsoft claims to be aware of the problem and is already working on a solution

A solution on the way…

Once the KB4532693 patch has been installed on computers running Windows 10, those affected state that they have seen how their data disappears from the desktop, from the Start menu, and even the computer is affected user profile The computer is left almost like a newly purchased computer where you create a profile that does not yet offer installed applications or shortcuts.

At that time, affected people were reporting that the issues with patch KB4532693 could be fixed well by restarting Windows several times (some users have had to do it up to 4 times) or in the worst case uninstalling the update that causes problems.

From Windows Latest they have contacted Microsoft support and according to it, the company is already working on solving the problem:

The solution they have found for now we already saw at the time. Create a new user profile and manually transfer the data from the new to the old one and then delete it and thus return to the original situation

Hopefully Microsoft will offer a patch, preferably without bugs, that will fix this problem without having to put hot cloths creating profiles and copying data. For now, Microsoft does not refer to this problem on the support page and there is no news of when a possible solution to the problem could arrive.

Microsoft has no luck with the updates and patches it releases. Reliability problems are multiple, in the case of which, intended for Windows 7, it caused a black screen background or the inability to turn off the computer.

Via | Windows Latest Cover image | ElasticComputeFarm