Amazon expels users who return too many orders

Amazon's return policy is one of its great advantages. Because they usually put few impediments to return the money in these cases. Although there are many users who abuse it, and the company is taking action. Since they are starting to kick out users who return too many orders.

Amazon expels users who return too many orders

Apparently, there have already been several cases of users receiving a message saying that they cannot use their account for having returned too many orders. Although not in all cases it has gone well. Because they have expelled users who had not made too many returns.

@amazon - wow, great customer service, so personal and caring! Do u even read my return reasons (like 6 purchases in the last year… and that's too many?) And a replacement for something I NEVER rec'd. #BadCustomerExperience #onlineshopping #Horrible #ShopLocal #BoycottAmazon pic.twitter.com/2DY1qHmFka

- Claire Bochner (@cmbochner) April 17, 2018

Amazon takes action

Apparently Amazon is kicking out those users who they say have an unusual number of returns. Although this does not always have to do with reality, since there are users who do not abuse this service and are being expelled. So this first measure against the problem seems to be generating more problems for the company.

On Twitter you can see dozens of users who have seen how they cannot use their account on the web. So it is clear that the company has to perfect this system. Since while there may be people who have returned many items, they may have good reasons. But they are seeing how their accounts are blocked.

In many of these cases, after contacting Amazon, they have access to their accounts again. It is good to see that the company does something against people who abuse its services. But it seems that this measure is not being the most effective.

WSJ Font