How to fix the crash problem on ps4

Earlier this week, we reported on a malicious message sent by PS4 players to others in an attempt to cause disruptions and lock their consoles. Fortunately, Sony has already fixed the problem.

Sony has already fixed the PS4 crash problem

The company did not provide any details on the changes it made, and despite an earlier statement suggesting that the company will issue a system update, no updates were sent to the gamers' consoles as the changes by Sony appear be enough to stop the problem.

We recommend reading our post about Sony working with AMD in the development of Navi for PlayStation 5

How to repair your affected console

While hopefully this will prevent more consoles from falling victim to the infamous message, for those who were already affected, Sony also provided a solution that doesn't require resetting the console. The solution, which had already been unofficially suggested by gamers on Reddit, now has Sony's official seal of approval, and requires you to delete the message using the PS Messages mobile app, restart the console in Safe Mode, and rebuild the database..

• Delete the malicious message from the PlayStation mobile app. Reboot your PS4 in safe mode. Once the PS4 system is off, press and hold the power button again. Release it after hearing the second beep: A beep will sound when you press it the first time and another seven seconds later. Select "Rebuild Database."

Apparently, the problem began last Saturday, October 13, when reports of the exploitation of the message were released on the Internet. In the initial Reddit post, user Huntstark said he received an unsolicited message from a Rainbow Six Siege opponent who basically locked his console, though Sony says the systems aren't technically being locked, but instead being sent to a loop. Other PS4 users chimed in saying that their consoles were also affected by the same message.

Ign source