The computer does not recognize my Canon camera: how to solve the problem

It is essential for photographers to save the photos they have taken on their computer. Since it will be on your computer where they can work with them and perform the necessary editing tasks. In addition to being able to store them on the computer and have them in a safe place. Most often use a USB cable to connect their cameras to the computer. But, it may happen that the computer does not recognize the connected device.

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My Canon camera is not recognized by my computer: How to solve the problem

In these cases the user receives a message informing him that the USB device has not been recognized. For this reason, below we propose several solutions for that moment in which the computer does not recognize the Canon camera that you have connected through USB. The problem can have various origins. So we leave you with several possible solutions. This way it should help in all kinds of situations.

All of them are designed for users who have a Windows 10 computer.

Turn off Auto Power off or WiFi / NFC settings of the camera

Some cameras of the brand have auto power off or the WiFi / NFC settings that we have to deactivate before connecting the camera in question to the computer. There are models like the EOS Rebel T65 that will not allow you to connect it to your computer if WiFi / NFC is activated. So this may be the problem with your camera. In this case you must go to the camera menu and look for these options and deactivate them in case they come out as activated.

Use an alternative USB cable / Try another USB port

A simple option, since the problem may not reside in our Canon camera. But it is the USB cable that has a fault or does not work correctly. So it never hurts to try connecting the camera to the computer using a different cable. If by using this other cable we can make our computer recognize the camera in the normal way, we already know where the problem is.

The same happens with the USB ports of our computer. We have to try to connect the cable to all the USB ports we have. Since it can happen that the problem resides in a specific USB port and not in the Canon camera or the USB cable. So we must do this to get out of doubt and thus rule out that the problem resides in said port.

Restart the computer

When we get the message that the USB device is not recognized, we can restart the computer. Shut down the computer and disconnect it for about 10 minutes. Once the time has passed we can turn on the equipment and try to connect the USB again. In some cases the Canon camera itself is recognized by the computer. In this way we can copy the photos to our team directly.

Uninstall the camera using device manager

By doing this what we are doing is that the computer deletes all the information that is stored in it about our Canon camera. In this way when we reconnect the camera, the computer will be able to recognize it or we will be able to manually search for the changes ourselves. For this process we have to go to the device manager.

While we do this we have to have the camera connected to the computer through the USB cable. So we have to go to the device manager. Once inside we have to look for portable devices. We double-click and we get a list with connected devices, including the camera. We select the camera and at the top we have the uninstall button. We will get a dialogue window that asks us if we are sure. We accept and it will be removed.

The next thing we have to do is press the button to look for hardware changes. By doing this it is very likely that Windows 10 will recognize the camera.

Open the USB troubleshooter

In Windows 10 we always have the possibility to use the troubleshooter (troubleshooting) that helps us find problems or bugs that we may have overlooked. We can also use it in this case. We can go to the troubleshooter and see that there is an option for hardware and devices. So that's the one that can help us.

We give it to execute and we wait for it to look for the possible failure and offer us a possible solution. It is usually a fairly effective solution, so we can always use it.

Use the card reader

Most computers today have an SD or microSD card slot. So we can insert the card directly and copy the photos to the computer without using a USB cable. So it is a simpler and much more direct way of carrying out the process. In addition, it usually never presents operating problems.

All these ways can be a good solution for the problem that the computer does not recognize your Canon camera. We hope that there are some of these possible solutions that will be useful to you when facing the problem.