Apple replaces faulty power adapters

Apple has determined that its two-pin AC plug adapters designed for continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may occasionally break and pose a risk of electric shock if touched.

These plug adapters were provided between 2003 and 2015 with Mac computers and some iOS devices, as well as in the Travel Adapter Set. The company has decided to replace the affected adapters with a new and redesigned adapter for free.

This program does not affect other plug adapters, such as those in the United States, United Kingdom, China, and Japan, or Apple USB power adapters.

How to identify your plug adapter

Compare your adapter with the following pictures. An affected AC outlet adapter has 4 or 5 characters, or no characters, in the internal slot through which it connects to a power adapter. Redesigned adapters have a three letter regional code in the slot (EUR, KOR, AUS, ARG, or BRA).

Change process

To proceed with the change you can choose one of the options that appear below. Apple will have to verify the serial number of your Mac, iPad, iPhone or iPod as part of the change process, so it is convenient to locate it before starting the process, the procedure is explained here.

• Change your adapter at your local Apple Store or Authorized Service Provider. Request a replacement online. Contact Apple Technical Support.

If you have previously paid for the replacement of an adapter due to this problem, you can contact the company to request a refund.

Have you had any problems with having one of Apple's faulty power adapters?

Source: Apple