Xiaomi uses WhatsApp in its customer service

Thanks to the arrival of WhatsApp Business we hope that many businesses begin to use the application to serve their customers in this medium. That is at least what seems to be happening. There are companies like Xiaomi that already use the application as a way to serve their customers. Since the company has launched its official WhatsApp number in India for customer inquiries.

Xiaomi uses WhatsApp in its customer service

This is a major launch in a market of tremendous importance to the brand. Since India is Xiaomi's second market. So they know the importance of keeping their customers satisfied.

Xiaomi already uses WhatsApp with its clients

In addition, the instant messaging application has many users worldwide, about 1, 000 million. So it is a very simple way for users to contact the company. Without a doubt a movement that will help make assistance much easier between both parties. Customers can follow the status of an order, or a mobile that they have sent to repair.

Without a doubt, with this new service, customer service can be much faster for the company. So it will be necessary to see how this new adventure works for Xiaomi. And if everything works as planned.

Perhaps if this works in India this practice will be extended to more markets. Surely in countries like Spain the use of WhatsApp is valued positively to serve the company's customers. So we will see what decisions Xiaomi makes next.