ᐅ How to make a rma with msi step by step

What happens to my laptop?

The laptop corresponds to the GS63VR series, which as many of you know, is the ultrabook gaming range. They are portable computers with very good finishes and high performance components. The computer was barely a year old and one of its hinges was broken. What a job! (I advise you to watch the video). I contacted MSI by phone and they told me that I could manage the warranty without any problems, since it had not been caused by a fall and it was most likely a possible rear case failure.

How can I manage the guarantee with MSI?

There are several ways to get in touch with them. We detail it below:

Via telephone

We have the warranty service and technical support available from Monday to Friday. It is as simple as calling the numbers: 900 994 808 (from landlines), 911 983 163 (from mobile phones) and 922 824 220 (from the Canary Islands).

I know that there is a good human team behind (we could see it at an event a few months ago) and they always help the client as much as possible.

In all contact scenarios, they will try to help us solve the problem, ideally it could be solved from the first instance, but if not, they will send us the form for repair / revision from one of their certified locations in Spain or Europe.

By social networks

MSI has always been characterized by having good Community Managers. The boy who is currently is very attentive and very proactive in helping the community.

Good morning, normally when an OC is unstable and cannot be started because of that, the BIOs should start with the default values, however try removing the battery for 5 minutes (disconnecting from the power) and the CMOS will be cleared.

- MSI Spain (@MSI_ES) September 17, 2019

You can contact him from the official twitter of the company: @ MSI_ES. I leave you the link to this social network, in case it works for you.

From email or email

Another option is to contact via email. The contact emails are [email protected] for Spain and [email protected] for Portugal. As always, it is advisable to indicate the model, serial number, date of purchase and what the problem is. Everything as clear and complete as possible, so that the process is fast and we have an efficient solution.

Repair processing form

Many users choose to submit this form directly to cs.msi.com. It is as simple as filling in all the information requested and within 48 hours you will receive a confirmation email so that a courier can pick up your equipment.

It is one of the options that we have available, but I always recommend that you contact MSI's personalized attention.

Details to be considered

To process any RMA of components: motherboards, graphics cards or peripherals, MSI recommends doing it directly with the store, since by law, we have a 2-year warranty. Within the first 6 months it is considered a manufacturing failure.

In the event that the store does not want to accept the guarantee for any reason and you think that they are not right, you can directly contact MSI to help you with the process, either by contacting another store you trust, a wholesaler or sending the product to your European SAT.

As a general rule, an MSI laptop has a rear sticker. What is it for? It is an easy way to know if the equipment has been opened by the consumer . The manufacturer does not fault when you expand the equipment within the first two years, either add more RAM or increase the SSD. If there is no accident or mess on your part (scratching the PCB with the screwdriver, throwing liquids on the keyboard, etc…) you can manage the RMA. In the event of a short circuit failure, the warranty may not cover you if the laptop has been opened (but you can try it) in Spain or Portugal (depending on the country). If it does not open, it will cover it without any problem. Therefore, it is necessary to take into account when updating a laptop during its warranty. In case of expansion, we recommend you send the equipment with the initial configuration. It is also a good way to rule out failures of our extended components. In the case of RMA with laptops, we can touch two possible technical services: Spain or the European SAT.

These recommendations that we comment on are as of the publication of this article. MSI may change its warranty policy when it deems appropriate. We are simply advising you?

How to make the form step by step

Once our laptop arrives at the technical service, since it is a warranty equipment, the SAT diagnoses and requests the part. They confirm that they normally have 77% of laptop parts in Spain, while if it is the European SAT they have 98.9% of them. Once repaired, they will proceed to perform the performance tests and return it to us.

The first thing we have to do is access this form: cs.msi.com. Accept the conditions and this screen will appear:

It is as simple as filling in the required fields (*): name and surname, address, city, postal code, country, contact telephone number and email address.

Next you have to locate the serial number of your laptop. Where do you find it? In the lower part of it, you must have a sticker attached. Wait Miguel… I don't have it! What I do? You can also find it on one of the sides or on the back of the box in which the equipment arrived;-). Now we choose the type / types of problems we have and make a short description for technical service to review for approval. Click next. And now you only have one more step!

We choose the operating system that we have installed, the normal is the Spanish version if you are reading this article, or the same you are a lover of Shakespeare's language and you use the English version. We respond if the operating system has been reinstalled or not, if it is the first time that we take the equipment to the SAT, the store where we have checked it, the date of purchase, the invoice (fundamental) and we take a break to continue .

Now , if you don't want surveys, click "no", but whenever this option exists, the company is evaluating some employees (the same thing happens at the airport when we pass a check-in, go to the service or a cashier at a center attends us commercial). Assessing how they did it doesn't cost us much either, does it? We accept the terms and insert the numbers that appear in the captcha. With this we have finished the process and wait for the email to pick up the carrier.

Personal experience before an MSI RMA

On the paper he paints everything very beautifully. But does it really live up to expectations? I detail the course of the RMA by dates:

Make it very clear that all this procedure has been done anonymously.

August 19: I contact MSI by phone. They tell me all the details of how to request the repair request through their platform. August 20: I request RMA from the CS.MSI platform, yes, I could have done it that same day, but it was complicated the day and I left it for the next day first thing:-P. August 21: they collect the laptop from MRW to Seville (they let me know the day before my personal email) to set the time. August 30: I receive the laptop completely repaired.

As you can see, the technical service of MSI Spain has taken 10 days to collect, fix and return the laptop to us. Is it a lot or a little? It will depend on each user, but I think this is a reasonable time to manage various physical failures. I recently managed another team with another company and the difference was only one day.

I forgot! Also, they detected problems with the USB connections and the keyboard. They also replaced these parts with new ones. I mean, now my friend has practically a new laptop!

With this I finish the article on how to manage a repair with MSI. I know that many users have not had good experiences and some will comment on it here. The positive is that you already know all the ways to contact MSI, how you can make a request for a product review and what my experience has been.

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Remember that processing the guarantee of a product (whatever it is) is a right ? and in the event that an understanding is not reached, I advise you to go to the consumer office in your city or if you are affiliated with any consumer association, request a meeting to help you. But this if you want we leave it for another article. Do you like this type of analysis? We are waiting your comments!